Microsoft Dynamics 365
Customer Engagement

Improve customer engagement with Microsoft Dynamics 365 CRM. Delight prospects and customers with every interaction.


Deliver personalized experiences and turn prospects into customers


Enable deep relationship building, combined with sales-boosting productivity


Provide customers with value at every touchpoint and offer quick issue resolution


Deliver quality, proactive, and personalized service appointments

Improve Customer Engagement
with Microsoft Dynamics 365 Cloud CRM

Improve Customer Engagement
with Microsoft Dynamics 365 Cloud CRM

Microsoft Dynamics 365 Sales gives your sellers the tools they need to maximize productivity, nurture relationships, and close deals faster with industry leading sales force automation and contextual insights.

Microsoft Dynamics 365 Marketing helps you orchestrate interactive customer journeys that send the right message at the right time, and closes the loop with actionable insights.

Microsoft Dynamics 365 Customer Service helps you engage customers, empower agents, and find new ways to add value.

Microsoft Dynamics 365 Field Service helps you unlock valuable efficiencies, accelerating response time and increasing customer satisfaction.

Top Reasons to deploy Microsoft Dynamics 365

With Dynamics 365, you get a flexible solution to your business requirement. Choose a stand-alone application to meet the needs of a particular line of business or use multiple CRM tools that work together as powerful integration solutions.

  • Dynamics 365 Customer Service

    Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

  • Dynamics 365 Sales

    Supercharge sales with next-gen AI. 

    ●    Empower sales teams with automation, contextual insights, and AI-powered assistance with Microsoft Sales Copilot. 

    ●    Make selling easier with AI, automation, and real-time insights built into the seller’s flow of work.

  • Dynamics 365 Customer Insights

    Microsoft Dynamics 365 Customer Insights, now combines our customer data platform, with real-time journey orchestration, to empower your teams, to uncover new insights, and deliver personalized customer experiences, with next generation AI.

  • Dynamics 365 Field Service

    Transform your service operations and improve customer experiences 

    As Microsoft's solution ,Dynamics 365 Field Service offer self-service scheduling, automate customer communication, and provide post-engagement surveys to improve customer satisfaction.

Dynamics 365 Customer Service

Dynamics 365 Sales

Dynamics 365 Customer Insights

Dynamics 365 Field Service

Microsoft Dynamics 365 Customer Engagement Features

Microsoft Dynamics 365 Customer Service 

⊙ Omni-channel support⊙ Activity tracking
⊙ AI-driven insights⊙ Chat bots
⊙ Case management⊙ Self-service
⊙ Knowledge base⊙ Agent routing
⊙ Support forums⊙ Case dashboards

Microsoft Dynamics 365 Field Service 

⊙ Scheduling assistant⊙ Self-service scheduling
⊙ Role-based dashboards⊙ Post service surveys
⊙ Push notifications⊙ Mobile ready
⊙ Work order management⊙ Extend with PowerApps
⊙ Offline mode

Microsoft Dynamics 365 Sales

⊙ Quotes and opportunities⊙ Activity tracking
⊙ Lead and contact management⊙ Configurable workflows
⊙ Account management⊙ Playbook templates
⊙ Goal management⊙ Office 365 integration
⊙ Pipeline analysis⊙ Add LinkedIn

Microsoft Dynamics 365 Marketing

⊙ Email designer⊙ Segment management
⊙ A/B testing⊙ ROI dashboards
⊙ Customer journey designer⊙ Web forms
⊙Triggers and actions⊙ Surveys
⊙ Lead scoring⊙Office 365 integration
⊙ Interaction insights

Why Implement Microsoft Dynamics 365 CRM?

Manage, track, and store information related to potential customers using a centralized, data-driven software solution.
  • Monitor each opportunity through the sales funnel for better sales.

    solutions help track lead-related data, accompanied with insights, so sales and marketing teams can stay organized, understand where each lead is in the sales process, and know who has worked on each opportunity.

  • Use sales monitoring to get real-time performance data.

    Link sales data into your CRM solution to provide an immediate, accurate picture of sales. With a real-time view of your pipeline, you’ll be aware of any slowdowns and bottlenecks—or if your team won a major deal.

  • Plan your next step with insight generation.

    Focus on what matters most using AI and built-in intelligence to identify the top priorities and how your team can make the most of their time and efforts. For example, sales teams can identify which leads are ready to hand off and which need follow-up.

  • Optimize workflows with automation.

    Build sales quotes, gather customer feedback, and send email campaigns with task automation, which helps streamline marketing, sales, and customer service. Thus, helping eliminate repetitive tasks so your team can focus on high-impact activities.

  • Connect across multiple platforms for superior customer engagement. 

    Whether through live chat, calls, email, or social interactions, CRM solutions help you connect with customers where they are, helping build the trust and loyalty that keeps your customers coming back.

  • Grow with agility and gain a competitive advantage. 

    A scalable, integrated CRM solution built on a security-rich platform helps meet the ever-changing needs of your business and the marketplace. Quickly launch new marketing, e-commerce, and other initiatives and deliver rapid responses to consumer demands and marketplace conditions.