
Improve Customer Engagement
with Microsoft Dynamics 365 Cloud CRM
Microsoft Dynamics 365 Sales gives your sellers the tools they need to maximize productivity, nurture relationships, and close deals faster with industry leading sales force automation and contextual insights.
Microsoft Dynamics 365 Marketing helps you orchestrate interactive customer journeys that send the right message at the right time, and closes the loop with actionable insights.
Microsoft Dynamics 365 Customer Service helps you engage customers, empower agents, and find new ways to add value.
Microsoft Dynamics 365 Field Service helps you unlock valuable efficiencies, accelerating response time and increasing customer satisfaction.
Top Reasons to deploy Microsoft Dynamics 365
With Dynamics 365, you get a flexible solution to your business requirement. Choose a stand-alone application to meet the needs of a particular line of business or use multiple CRM tools that work together as powerful integration solutions.
Microsoft Dynamics 365 Customer Engagement Features
Why Implement Microsoft Dynamics 365 CRM?
Manage, track, and store information related to potential customers using a centralized, data-driven software solution.
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Monitor each opportunity through the sales funnel for better sales.
solutions help track lead-related data, accompanied with insights, so sales and marketing teams can stay organized, understand where each lead is in the sales process, and know who has worked on each opportunity.
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Use sales monitoring to get real-time performance data.
Link sales data into your CRM solution to provide an immediate, accurate picture of sales. With a real-time view of your pipeline, you’ll be aware of any slowdowns and bottlenecks—or if your team won a major deal.
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Plan your next step with insight generation.
Focus on what matters most using AI and built-in intelligence to identify the top priorities and how your team can make the most of their time and efforts. For example, sales teams can identify which leads are ready to hand off and which need follow-up.
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Optimize workflows with automation.
Build sales quotes, gather customer feedback, and send email campaigns with task automation, which helps streamline marketing, sales, and customer service. Thus, helping eliminate repetitive tasks so your team can focus on high-impact activities.
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Connect across multiple platforms for superior customer engagement.
Whether through live chat, calls, email, or social interactions, CRM solutions help you connect with customers where they are, helping build the trust and loyalty that keeps your customers coming back.
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Grow with agility and gain a competitive advantage.
A scalable, integrated CRM solution built on a security-rich platform helps meet the ever-changing needs of your business and the marketplace. Quickly launch new marketing, e-commerce, and other initiatives and deliver rapid responses to consumer demands and marketplace conditions.