Leading the way from production to after-sales.
The equipment manufacturing industry is evolving, necessitating companies to adapt to new challenges in production, shipping, sales, and after-sales services.
Huamei Soft leverages Dynamics 365 to provide a comprehensive information management platform for the equipment manufacturing industry. It improves efficiency, enables digital transformation, and supports global decision-making. This drives industry upgrading and ensures timely, high-quality production.
Break the data silos
Create a unified sales management platform for integrated information, eliminating data silos and providing comprehensive support for the sales process.
Professional customer service
Implement standardized processes to enhance sales personnel's efficiency and professionalism in serving customers, thereby improving customer satisfaction.
Transparent sales management
Achieve sales information sharing and transparent sales management.
Data supports decision-making
Utilize data platforms for visualized data analysis, supporting sales decisions and enabling smarter sales strategies.
Customer data & Relationship management
Scattered customer data raises churn risk and hampers potential exploration.
Inadequate monitoring and lack of closed-loop management make sales forecasting difficult.
Orders & Deliveries
Diverse demands, tight deadlines, and isolated information hamper efficiency.
Service & Sales
Isolated service and sales info, inconsistent delivery processes, decreased customer experience, payment recovery difficulties, no repeat sales.
System & data integration
Customer's internal systems are numerous, data is scattered, and there is a lack of effective integration.
Outdated information systems hinder business growth.
Scattered historical data, tedious report processing, unable to meet management's need for real-time reporting.
Introduce new products and services quickly.
• Centrally manage product information.
• Streamline engineering change management processes.
• Improve safety, quality, and productivity with hands-free work instructions.
Keep your line moving by anticipating issues before they arise.
• Plan production and distribution in near-real time with in-memory services.
• Use AI-enriched demand forecasting.
• Bring your data together from disparate systems with low-code connectors.
• Simplified procurement processes with contract management, critical supply redundancies, and vendor selection based on historical data.
• Simplify and automate manual processes with low-code applications.
Meet changing customer needs by building agility into your supply chain.
• Get support for discrete, process, lean, and mixed-mode manufacturing.
• Drive sustainable manufacturing with connected factories using IoT and AI.
• Increase resilience and scale with edge computing.
• Fulfill orders effectively with Intelligent order and warehouse management.
• Manage inventory with real-time data.
Increase your resilience by connecting assets.
• Enable predictive maintenance using sensor data and AI.
• Automate mundane tasks with robotic process automation (RPA).
• Enhance learning and onboard faster with mixed reality.
Build trust and strengthen relationships with customers.
• Streamline and automate sales processes to sell new leads and identify opportunities with existing customers.
• Track relationship needs and relationship health with real-time insights.
• Personalize customer engagements across multiple channels to cultivate and maintain long-term relationships.
Increase customer loyalty by providing exceptional service.
• Proactive field service including AI-optimized scheduling
• Real-time, remote support with mixed-reality annotations
• Omnichannel and self-service customer service
Streamline end-to-end management, utilize data integration, predict changes, accelerate time to market, enhance manufacturing operations, and improve customer relationships.
• Streamline project-centric collaboration and integrate all related business processes.
• Streamline business processes for improved efficiency.
• Establish a comprehensive product lifecycle management system and expert knowledge repositories.
• Capture optimal business practices and task guidance to achieve sales objectives.
• Digitize service management for enhanced capabilities.
Your trusted digital transformation partner for equipment manufacturing, improving operations and quality!
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