-
When operating manufacturing, distribution, and retail facilities across the global landscape, the imperative of minimizing downtime becomes paramount. Entrust the responsibility of managing such concerns to Huamei Soft Global Support. Count on Huamei Soft for comprehensive assistance spanning issue resolution, maintenance, development, performance optimization, and monitoring of cloud solutions.
Once you're set up, you'll have access to top quality support that meets your company’s requirements and budget. We put that hard-to-find talent within reach (just a support ticket away).
WHAT WE BRING TO THE PARTNERSHIP
Our approach is straightforward: you pay solely for the services you require. Gain access to seasoned consultants with extensive experience across various versions of Huamei Soft products, including engineers. This ensures not only optimal utilization of your IT budget but also cultivates a proactive relationship with scheduled check-ins and round-the-clock capabilities.
Furthermore, our affiliation with the Huamei Soft Premier Support for Partners Program ensures an enhanced and expedited support experience. This cost-effective support umbrella not only provides you with the most value for your investment but also liberates your team, allowing them to focus on more strategic endeavors.
Cost-effective support umbrella
Rest easy with 24x7 coverage
Everywhere you do business
BELOW IS A TASTE OF THE SUPPORT SERVICES WE OFFER
-
Managed Customer Service
-
You can expect an ongoing, proactive relationship with your support team with action planning, management services, and weekly check-ins, including incident statistics and support KPIs.
-
Formal Incident Tracking Process
-
You'll gain access to our customer support portal so you can keep tabs on your open incidents and never wonder, “what are they doing?”
-
Routine Services
-
We offer a comprehensive package of services that help ensure your environment stays in tip-top shape, including: code moves, data refreshes, hotfix and cumulative update impact analysis, and Microsoft Lifecycle Services (LCS) system diagnostics evaluations.
-
Pay-As-You-Go Support Services
-
In addition to routine services, we offer ad-hoc services from our experienced support analysts, functional support consultants, and technical support architects, as well as a la carte development services.
-
Packaged Service Offerings
-
You can also take advantage of bundled support options around software environment, technical support and training, product environment management, vendor support management, software issue resolution, and process enhancements.
-
Round the Clock Coverage
-
Rest easy with 24/7 global coverage across North America, Europe, and Asia. There will always be someone you can call anywhere you do business.
